CANCELLATION & REFUND POLICY

Voyage Connect LLP

Effective Date: 27th Jan, 2026

Last Updated: 27th Jan, 2026

This Cancellation & Refund Policy governs all bookings made through Voyage Connect LLP (“Voyage Connect”, “we”, “us”, “our”) via our website https://voyageconnect.in , mobile platforms, payment gateways, or offline channels.

By making a booking, you agree to this Policy in addition to our Terms & Conditions.

1. APPLICABILITY

This policy applies to:

• Domestic and international customers
• Flight bookings (domestic & international)
• Hotel bookings
• Farm stay / homestay bookings
• All payments made online or offline

2. GENERAL CANCELLATION PRINCIPLES

• All cancellations and refunds are governed by the rules of the respective service provider (airlines, hotels, farm stays).
• Some bookings may be non-refundable or partially refundable.
• Voyage Connect acts only as a booking facilitator and cannot override supplier policies.

3. FLIGHT CANCELLATION & REFUND POLICY

3.1 Airline Fare Rules

• Flight tickets are subject to the fare rules of the issuing airline.
• Cancellation charges, date change fees, and refund eligibility vary by airline, fare type, sector, and class.

3.2 BSP Settlement Rule (India – Mandatory Clause)

Flight tickets issued in India are settled under the IATA Billing and Settlement Plan (BSP), which follows a daily settlement cut-off at 00:00 hours (IST).

• Customers must verify ticket details immediately upon issuance.
• Any discrepancy or cancellation request must be raised before 00:00 IST on the same calendar day of ticket issuance.
• Once a ticket is settled under BSP, all cancellations and refunds are strictly governed by airline and BSP rules.
• Voyage Connect LLP shall not be responsible for refund limitations after BSP settlement.

3.3 Flight Refund Timelines

• Refunds are initiated only after airline approval.
• Airline refunds may take 7–45 working days depending on airline, fare type, and bank processing cycles.
• Service fees, convenience fees, and payment gateway charges may be non-refundable.

4. HOTEL CANCELLATION & REFUND POLICY

4.1 Cancellation Rules

• Hotel cancellation policies vary by property, rate plan, season, and location.
• Some hotel bookings may be fully non-refundable.
• Cancellation deadlines are calculated based on hotel local time.

4.2 No-Show Policy

• Failure to check in without prior cancellation (“No-show”) may result in 100% forfeiture of the booking amount.
• No refund shall be applicable for no-shows unless permitted by the hotel.

4.3 Refund Processing

• Refunds, if applicable, are processed after confirmation from the hotel.
• Processing timelines may range from 7–21 working days after approval.

5. FARM STAY / HOMESTAY CANCELLATION & REFUND POLICY

• Farm stays and homestays often operate under strict cancellation policies.
• Many farm stay bookings are non-refundable due to limited inventory.
• Cancellation and refund eligibility depends on the individual property’s policy.
• Any damage, misconduct, or violation of house rules may result in forfeiture of refund.

6. PARTIAL UTILIZATION

No refund will be provided for partially utilized services (early check-out, missed flights, unused nights, or unused inclusions).

7. PAYMENT MODE & REFUND METHOD

• Approved refunds will be processed to the original mode of payment only.
• Cash refunds are not permitted.
• Voyage Connect does not control bank or card issuer processing timelines.

8. SERVICE & CONVENIENCE FEES

Voyage Connect service fees, convenience fees, and payment gateway charges are generally non-refundable, unless explicitly stated otherwise.

9. FORCE MAJEURE

No refunds are guaranteed for cancellations arising due to:

• Natural disasters
• Pandemics
• Government restrictions
• Airline strikes
• Political unrest unless specifically allowed by the service provider.

10. CHARGEBACKS & PAYMENT DISPUTES

• Customers are encouraged to contact Voyage Connect before raising a chargeback.
• Unauthorized or fraudulent chargebacks may result in booking cancellation and recovery proceedings.
• All chargebacks are subject to investigation and supporting documentation.

11. REFUND REJECTION

Refunds may be denied in cases of:

• No-shows
• Invalid or late cancellation requests
• Non-refundable bookings
• Violation of supplier policies
• Incorrect or incomplete customer information

12. POLICY UPDATES

Voyage Connect LLP reserves the right to modify this Cancellation & Refund Policy at any time. Updated versions will be published on the website with a revised effective date.

13. CONTACT INFORMATION

For cancellation or refund queries:

Email: support@voyageconnect.in
Website: https://voyageconnect.in
Location: Hyderabad, Telangana, India